PRIVACY POLICY

What Information Do We Collect From Expert Services Visitors And How Do We Collect Such Information ?

Communications with experts and members. If you engage in a communication with an Expert or a Member using ODRways’s chat, email, voice or other communication products or services made available to you by ODRways via ODRways’s Expert Services Site or ODRways’s Expert Services Platform, you may voluntarily provide, or otherwise be asked to provide, Personal Information such as your name, contact information and other information to facilitate service. By providing Personal Information and other information via ODRways’s communication products or services, you consent to ODRways collecting and processing such information for the purposes outlined in this Privacy Policy. ODRways maintains transcripts (“Transcripts”) of chats, emails and other written communications conducted between you and any Expert or Member using ODRways’s products and services. ODRways may, in accordance with applicable law (including laws related to notice and/or consent), record and maintain recordings of voice communications (“Recordings”) between you and any Expert or Member.

Communications with ODRways. If you engage in a communication with ODRways related to ODRways’s Expert Services Platform or ODRways’s Expert Services Site using ODRways’s chat, email, voice or other communication products or services made available to you by ODRways, or if you engage in a pre- or post-interaction survey (“Survey”) related to any such communication, you may voluntarily provide, or otherwise be asked to provide, Personal Information such as your name, contact information and other information to facilitate service. By providing Personal Information and other information via ODRways’s communication products or services, you consent to ODRways collecting and processing such information for the purposes outlined in this Privacy Policy. ODRways maintains Transcripts of communications that are conducted between you and ODRways. ODRways also maintains copies of Surveys and ODRways may, in accordance with applicable law (including laws related to notice and/or consent), record and maintain Recordings of voice communications between you and ODRways.

Browser information and usage information. We log web browser information (e.g., Internet Protocol addresses and browser types) and other usage information from ODRways’s Expert Services Site and ODRways’s Expert Services Platform such as page view tallies, time spent on each page, geographic location information, page browsing information, subject matter browsing information and operating system information. If the Expert Services Visitor is using a mobile or other portable device to visit or access ODRways’s Expert Services Site or ODRways’s Expert Services Platform, we may collect hardware information related to the device used by the Expert Services Visitor. Your browser may be set to limit or prevent any of the browser information described above from being transmitted. If so, ODRways’s Expert Services Site, ODRways’s Expert Services Platform or certain communication tools, or other features or functions offered as part of ODRways’s Expert Services Site or ODRways’s Expert Services Platform, may not be available to you.

Requests for information, news and other content. When you sign up to become a Member or an Expert, you may sign up to receive information, news and other content related to new and existing products and services related to ODRways’s Expert Services Site, ODRways’s Expert Services Platform and events and other information related to ODRways that may be of interest to you. You may also sign up to receive information, news and other content from third parties whose services and/or products we believe may be of interest to you. You will be asked to provide Personal Information, such as contact details and other information, relevant to delivering such news and information. We maintain all such information.

Technical support requests. If you need technical support related to ODRways’s Expert Services Site or ODRways’s Expert Services Platform, you will need to complete a form for the purposes of defining and clarifying your technical support request. When submitting a technical support request, you will be asked to provide Personal Information, including an email address and a description of the issue. We maintain copies of all technical support requests and other information submitted with or related to such requests.

 

How Does ODRways Use And Disclose Information It Collects From ODRways ?

Transcripts, Surveys and Recordings. ODRways may access and use Transcripts, Surveys and Recordings for purposes of performing or delivering a service to an Expert Services Visitor, providing maintenance or support services for an Expert Services Visitor, for training and quality assurance purposes, for purposes of investigating any claim made by or related to an Expert Services Visitor, for purposes of improving our services and/or for other lawful purposes. Third-party service providers retained by ODRways to perform services on behalf of ODRways may also have access to Transcripts, Surveys and Recordings for purposes of performing or delivering a service to ODRways, providing maintenance or support services, for training and quality assurance purposes, for purposes of investigating any claim made by an Expert Services Visitor or related to an Expert Services Visitor’s use of the services, for purposes of improving our services and/or for other lawful purposes. Experts with whom a Member or other Expert Services Visitor communicates have access to the Transcripts and Recordings between them. ODRways has no control over the privacy practices of such Experts. You are encouraged to verify the privacy practices of Experts before you communicate with them.

Browser information and cookies. We use browser information, cookies and pixel tags to determine whether a communication service or marketing material should be deployed on your browser when you are visiting ODRways’s Expert Services Site or using ODRways’s Expert Services Platform. We may also use browser information, cookies and pixel tags: to determine how you arrived at ODRways’s Expert Services Site or ODRways’s Expert Services Platform, to determine whether you are a return visitor, to help us improve our product and service offerings, for quality assurance and training purposes, to help diagnose problems with our servers, to gather broad demographic information, to administer and optimize our services, to deliver marketing or other materials to you on behalf of third parties and for other lawful purposes.

Aggregate information. We may aggregate information so that it is not Personal Information, and we may use and share such aggregated information for training and quality assurance purposes, for purposes of delivering our services, for purposes of expanding and improving our services and for other lawful purposes.

Third parties. ODRways does not sell, trade or rent Personal Information provided by you in any Transcript, Survey or Recording for direct marketing or any other purpose, except as provided in this Privacy Policy or with your permission. Except as described in this Privacy Policy, ODRways does not divulge the content of Transcripts, Surveys or Recordings to third parties or vendors performing services on behalf of ODRways. If you accessed ODRways’s Expert Services Site or ODRways’s Expert Services Platform via a third party website, you may be subject to terms and conditions that apply to that third party website. As mentioned below, ODRways is not responsible for the privacy practices of any third party including the Experts. ODRways uses third party data facilities and other third party service providers to perform services that are routinely handled by such providers. Such providers may store and, if applicable, process Personal Information and non-Personal Information in keeping with the service that they provide.

Legal reason to disclose. ODRways may disclose your information including Personal Information if: (i) ODRways reasonably believes that disclosure is necessary in order to comply with a legal process (such as a court order, subpoena, search warrant, etc.) or other legal requirement of any governmental authority, (ii) disclosure would potentially mitigate our liability in an actual or potential lawsuit, (iii) reasonably necessary to enforce this Privacy Policy, our Terms of Use or our agreement with an Expert Services Visitor, (iv) disclosure is intended to help investigate or prevent unauthorized transactions or other illegal activities (including any claim that a Member did not authorize charges incurred via ODRways’s Expert Services Platform or via ODRways’s Expert Services Site), or (v) necessary or appropriate to protect our rights or property, or the rights or property of any person or entity

 

How ODRways Protect Your Information ?

Security. Data transmissions over the Internet cannot be guaranteed to be fully and absolutely secure. Our website and our services have security measures in place designed to protect against the loss, misuse and alteration of the information under our control. Our security measures include the measures described below.

Encryption and firewalls. Chat transcripts are encrypted during transmission. We use standard Secure Socket Layer (SSL) encryption that encodes information for such transmissions. All Transcripts are maintained and archived on secure servers. Access to stored data is protected by multi-layered security controls including firewalls, role-based access controls and passwords. Experts and Members may review their chat history and see Transcripts of chats that they have engaged in. Experts and Members are only granted access to the chats that they engaged in under their Expert profile or Member profile. Data is backed up regularly and archives are stored off-site in a secure location.

 

Changes To This Privacy Policy

We recommend that you review this policy periodically, as we may update it from time to time. Your use of any ODRways service offered on ODRways’s Expert Services Site or via ODRways’s Expert Services Platform following a change to this Privacy Policy represents your consent to the new Privacy Policy to the fullest extent permitted by law.

 

Definitions

Cookies are pieces of information that some websites transfer to a visitor’s web browser accessing the website and are used for record-keeping purposes at many websites. Use of cookies makes web-surfing easier by performing certain functions such as saving passwords, lists of potential purchases and personal preferences regarding the use of the particular website, and ensuring that the user does not see the same ad repeatedly.

Encryption is the process of transforming information into unreadable text so that it is only legible to those possessing an encryption key. The process of making encrypted information readable again is referred to as decryption.

Pixel tags are small graphic images that are embedded in a web page or email for purposes of tracking activity on web pages or whether a user has opened or accessed an email. A pixel tag may be set to identify on what browser and computer it was viewed, whether that browser has cookies received from a server associated with the pixel tag, and whether the web page or email with the pixel tag was forwarded or copied.

Web browser is a software program that allows a user to access, retrieve and view information on the World Wide Web. Examples of browsers include Internet Explorer, FireFox, Google Chrome and Safari.

FAQ | Terms and Conditions | Privacy Policy